Will Call Policy

  • Will Call Times – Orders may be picked up and returned between 9AM-3PM Monday-Friday. There are no will call services on Saturday or Sunday. We require a copy of a valid driver’s license or ID before items can be taken off premises.
  • Payment – A 30% refundable deposit is required to reserve equipment. The balance is due in full at time of pickup.
  • Loading & Unloading – AllStar Tents and Events staff may assist you with the loading and unloading of rental items into client’s vehicle, however, we cannot be held responsible for property damage or personal injury as a result of this courtesy service.
  • Vehicle Protection – We recommend packing blankets or sheets to be used to protect vehicle and equipment from being damaged. No tie-down supplies are available; please bring all necessary equipment to transport safely.
  • Counts – Before signing the contract the client must verify receipt of all items. If client chooses not to count in items, the count listed on invoice will be considered accurate.
  • Linen – Must be returned dry and free of debris. Waxed, burned or negligently damaged linen will be billed for replacement cost.
  • Food Service Equipment – China, glassware, flatware and food service equipment shall be returned rinsed free of debris (does not have to be washed) and placed in original shipping crates. Equipment not rinsed upon return will be billed a cleaning fee.
  • Malfunction – If malfunction occurs, contact our office immediately at (803) 649-5402. After hours, this number will prompt to transfer to on call representative. DO NOT attempt to fix unit. If immediate notification is not made, no refund will be considered.
  • Equipment Storage – Items must be secure and protected from theft, weather, and sprinklers. Client is responsible for damaged or missing equipment.

Additional Policies of Note

  • Cancellation – If cancellation occurs within 24 hours to your scheduled rental date, you will be charged the full amount of the order.
  • Pricing – All prices are subject to change without notice.
  • Processing Fee – An 8% processing fee is required on all rental items to cover costs of cleaning and restocking of items, to be “rental ready” for orders.